SOGA 12L Stainless Steel Insulated Stock Pot Hot & Cold Beverage Container

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Features: SOGA Insulated Stock Pot is perfect for hot soup and cold or hot drinks 18/10 stainless steel exterior and interior; double-wall structure with foam insulation Metal carrying handles on two opposite sides of container; side handles when not in use rest against container for space efficiency; the bottom of container walls extends past the container base to minimize abrasion of the base against the surface of your table or counter. Latch in two places on container; each latch when opened allows its bail to fit into corresponding hook welded to cover; the third hook on cover fits into the slot of a strip of metal welded to container; silicone gasket on underside of cover completes the closure by sealing in the temperature inside the container and sealing out the temperature outside the container. Tubular handle welded to lid; a recess in lid for finger space. 18/10 top quality food grade stainless steel This is not for transportation Factors that will affect the changing of holding time is using it in a different environment, especially when in climate conditions (ambient temperature whether it's filled, or preheating, etc.) The insulated temperature for 12 hours is 93C which will slowly decrease to 35C, especially in high-temperature degrees that only last for a few hours. Using indoors is highly recommended. The insulator cannot keep the liquid at a stable temperature. Its role is only to slow down the rate of temperature drop. Precautions for product use: The product cannot be filled with too much water. Do not tilt and place upside down. Do not soak the whole product in water for cleaning which will cause water absorption in the insulation layer. Can only be rinsed with running water or wiped with a cloth. After the product has been filled with tea, coffee and other beverages, please clean it in time and wipe off the water, so that beverage residue will not corrode the product. All insulated pots are not allowed to be heated on Fire. Specifications: Size: 12L Dimension: 33*33*35cm Weight: 3.6kg Material: 18/10 Stainless Steel Usage: Home cooking Commercial Package Includes: 1 X SOGA Stainless Steel Insulated Stock Pot
    • UPC 9357641003671
    • Brand SOGA
    • Mfg Part # InsulatedPot3201
    • Color Silver
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Shipping Policy

Shipping Policy

We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.

Return/Exchange Policy

Before Returning an Item:

If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.

Damaged or Defective Items During Transit:

If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.

Faulty Items:

For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.

Change of Mind Returns:

You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.

Late Shipment:

For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.

Purchases Made by Mistake:

Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.

Product Not as Described:

We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.

For Marketplace Sellers/Third-Party Sellers Returns:

Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.

We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.

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