If you want to modify your order or any questions , please contact us welcome
Skype ID : p51618_1
wechat ： tr199616
WE DO NOT ACCEPT RETURNS. BUT, IF YOU HAVE ANY PROBLEMS WITH YOUR PRODUCTS - CONTACT US.
cnp516 is a friendly and competent organization; we aim to answer your question in the fastest time possible. Our help center is designed to answer the most common question instantly; if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.
Customer Service -Available for all questions:
Thank you for shopping in cnp516. For any preorder or after order questions please submit your request as following and we will reply within 24 hours.
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status in your order status page.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages, as well as the website where you can trace your order. Tracking information is also available in your order status page.
Orders under $25 using standard shipping will not have a tracking code; you can estimate delivery based on the estimated delivery times chart.
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address, as once it is shipped we cannot change the address. Contact Us Now.
Why Didn't I Get A Tracking Code?
Standard shipping offers great low rate shipping, however orders under $25 using standard shipping will not have a tracking code（only for China warehouse order ) .
If you used one of our other shipping methods, or your order is over $25 using standard shipping, and you have not received a tracking code, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is shipped.
Still Haven’t received your tracking code? Check Your Order Status OR Contact Us.
How Long Will It Take For Delivery?
Total delivery time is split into two parts.
1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.
2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse.
Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped separately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.
Is Shipping Included in The Prices?
If the product's name includes 'free shipping', then you will not need to pay for shipping cost. Not every product has free shipping, and it also varies from country to country.
For products without ‘free shipping’ you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart, and then click to the check out page. Then you can find shipping prices for different shipping services.
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel, as once it is shipped we cannot change the address. Contact Us
Once it is shipped you can return it to us once it arrives for a partial refund with our 3 Day Buyer Guarantee.
My Order Status Is Showing Back Order?
It means some products in your order are out of stock at the moment, and you need to wait for stock. If your order'S status is back order it will most likely be split shipped.
If you want to modify your order please contact us
Skype : p51618_1
wechat ： tr199616