Canceling or Changing your order is not an option available through the Web site at this time. However, you can either send us an email letting us know the confirmation web order number or the order number you were assigned when we confirmed your order in email with assigned shipping week and what changes you would like to make. We will try to accommodate your changes if possible. Please be aware that as we get closer to your shipping time it may not be possible to make changes to your order.
We do understand that sometimes orders must be canceled. Orders not yet charged may be canceled without incurring any fees.
If an order has already been charged, we will cancel the order at your request. However, a 10% cancellation fee (with a minimum $5.00 charge) will be applied. Our credit card processor charges us 3% when we charge your card and another 3% when we refund your card as well as transaction fees.
Orders placed will ship within 1-3 weeks of the order date, We try our best to ship faster than this stated time frame.
During Winter and some early Spring shipments. Some of the plant materials in this shipment are DORMANT. This means that even though they have no green top growth, they will grow from dormant buds when temperatures are right. For many perennials, This 'rest period' is ESSENTIAL to good flowering performance in the upcoming season. During Summer/Winter months shipping might be delayed as we only will be shipping on days that we know it won’t harm the plant(s). Monday through Wednesday.
