Air Jordan 11 Retro Vast Grey

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Secure Payments BY PayPal

TIME TO CHANGE ORDER INFORMATION
Customers have 24 hours to give any new updates to the order from changing the size, quantity, color, shipping address, or request to cancel the order.
After 24 hours, we cannot accept the above requirements because the order has gone into production.
Hope customers can understand and make the best decision!

SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 1-3 days* (in regular seasons) or more depending on holiday seasons.
Domestic Standard Shipping: 3-7 Business Days (in regular seasons) or more depending on holiday seasons
International Shipping: 5-10 Business Days (in regular seasons) or more depending on holiday seasons
SHIPPING COST
You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs. Total shipping charges are shown on the checkout page.

ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:

– The product is flawed

– The product you received is different from the product originally represented on our site

STEPS TO GET A REFUND
Step 1: Please email us at: support@mirabelirene.com, provide a photo of the product you received along with detailed shots you wish to include (We need this information as proof to look into a replacement and prevent future errors)

Step 2: Our customer service team will review your request. If your request is approved, we will provide you with a shipping address: 824 Birchwood Dr, Flushing, MI 48433, United States.

Step 3: The customer is responsible for the return and exchange shipping rate. Please allow 3-5 business days after receiving your item for a refund.

Note: Any unauthorized or damaged customer returns will not be eligible for a refund or replacement, and the item will be forfeited.

CANCEL (IF APPLICABLE)
After making a purchase, customers have 24 hour to request canceling – we will happy to process a full refund.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet:

– Firstly check your bank account again.

– Then contact your credit card company, it may take some time before your refund is officially posted.

– Thirdly, contact your bank. There is often some processing time before a refund is posted.

– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at: support@mirabelirene.com

SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)
All products are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee.

If you need to exchange it for the same item, send us an email at: support@mirabelirene.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
If your claim is approved, we will provide you with a return address. You will take responsibility for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

At mirabelirene.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by mirabelirene.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in mirabelirene.com. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
LOG FILES
Mirabel Irene follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Template.

COOKIES AND WEB BEACONS
Like any other website, we use ‘cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

GOOGLE DOUBLECLICK DART COOKIE
Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

ADVERTISING PARTNERS PRIVACY POLICIES
You may consult this list to find the Privacy Policy for each of the advertising partners of Mirabel Irene.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on

Mirabel Irene, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Mirabel Irene has no access to or control over these cookies that are used by third-party advertisers.

THIRD PARTY PRIVACY POLICIES
Mirabel Irene Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual br