Lace chemise long sleeve

Payment Methods

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When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Shipping information

Adawe-Store Fashion (hereinafter: “Adawe-store”) orders are typically delivered by USPS. Generally, it may take us two (2) business days to process your order and direct it to USPS.
Please refer to the following chart to see the shipping fees based on the value of your order.
Shipping Method Shipping Time Shipping Fee
Overnight Shipping Next Business Day $29.95
Rush 2 Business Day $17.95
Express 3 Business Day $14.95
Standard Domestic Shipping 5 -7 Business Day Orders up to $35: $7.95
Orders $35 and over: Free
International Shipping Canada 5 -7 Business Day $15.00 flat rate
Orders $55 and over: Free
 
Note:
· Taxes are not included to your order.
· If you place your order before 12:00 p.m. EST (Monday to Friday), the package will be shipped on the same day.
· If you place your order after 12:00 p.m. EST (Monday to Friday), the package will be shipped on the next day (or the next business day).
Please note that we only process order during Monday to Friday, excluding U.S. holidays. Once your order has been shipped, you will receive a confirmation email including your tracking number. For the registered customers, you can also check your order status from your account.

At this time, we ship within the continental US. We do not process orders with P.O. Boxes, A.P.O. Box adrress, or hotels.

If there is any problem with shipping, please contact us at adawe158@outlook.com with your order number.
 
Returns & Exchanges
How can I return an item?
You can send the return request to us by sending an email to adawe158@outlook.com. Please be sure to include your order number in your email.
Upon request, we can provide you with a pre-paid USPS return shipping label, or you could choose your own carrier as you prefer. Please ship the product with the original package, if possible.
 
How can I exchange an item?
If you wish to exchange the item, we will send you a pre-paid USPS return shipping label once you send us an email to adawe158@outlook.com with your order number. Please indicate in your email whether you would like to choose your own carrier to send the item back to us.  We will then place a new order for you with no extra charge. Please note that we can only exchange an item for the same model or for the same price
 
What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, you have 30 days from the date your order is delivered to request a return or exchange. Please see return and/or exchange details listed above.
 
What should I do if my package is lost during the transit?
If you believe your package is lost, please contact us at adawe158@outlook.com within 40 days from the date you place your order, we will then send the item(s) again that you placed initially with no extra charge.
 
Refunds
After your return package is delivered to us, it may take us up to five (5) business to process. Once your return has been processed, we will issue your refund to the original form of payment that your order was placed. Please allow up to five (5) business days for your bank institution to clear the transaction on your billing statement.

Note: Original shipping charge are not refundable. 

*Final Sale Exclusion: All discount items are final and not eligible for return or exchange.

All returns/exchanges must be received within 30 days of purchase of the merchandise. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier

Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
*Warranty:  
- 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
- 30 days for the rest of the items
 
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.

*14 days for women's swimwear/ Cases & Covers
Return Conditions：
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address. 
Non-Returnable Items
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer's reason:

*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.  Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your Paypal Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable. 
Note:
If you want to return the product, please confirm that you've received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

We are also not liable for any aftersales issues that have been mishandled without any prior approval from Adawe Store. We also require justifications for every claim, such

WARRANTY AND RETURN

1. Return and refund due to product quality problems

1.1 If non-3c products have quality problems or affect normal use, you can apply for return and refund or exchange within 10 days after signing.

1.2 If 3C products are damaged or affect normal use, you can apply for return and refund or exchange within 20 days after signing.

(1) The returned package must contain all accessories, such as data cable, charger, battery, instructions, etc.

(2) If there is a lack of accessories or other parts, you need to compensate accordingly.

(3) 3C products refer to computers, pads, mobile phones, sports watches, consumer appliances and other categories. (for major components only)

2. Insurance premium

2.1 When placing an order, if necessary, you can check the option of insurance premium, and the charging standard is 2% of the total amount of the order.
2.2 The insurance premium is for Adawe to undertake after-sales service, verification, reissue and other operations when you choose logistics channels other than surface mail and third-party platform logistics to lose packages and damage goods.

Warm reminder: the surface mail logistics channel only has the transportation information of the domestic section, and there is no transportation information of the final journey. Meanwhile, no after-sales service is provided for abnormal conditions such as missing parts.