Ordering online is simple and fast with Africa Imports. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'.
Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says 'Continue Shopping' in the lower right hand corner of the page.
Once you have added all the items you'd like to your shopping cart, click the 'Checkout' button. Once you click the 'Checkout' button you will be redirected to the login page. If you have an account with Africa Imports, then you can go ahead and login.
If you don't have an account, yet you can click on the link to the left hand side of the page that says ' New Customer '. Having an account with Direct Africa Imports allows you to save your shipping and billing information online so that we can send you up to date catalogs and send your orders to your correct address.
After you have logged in from the login page you will be redirected to a page where you will confirm your order, the shipping address, and your payment options. After you have confirmed the information, your order will be placed with Direct Africa Imports and you will receive an e-mail confirmation.
1. WHAT TO DO WHEN YOU GET YOUR ORDER
Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at http://directafricaimports.com. You can also e-mail us at directafricaimports@gmail.com.
2.
WHAT TO DO IF SOMETHING IS DAMAGED Damages must be reported within five business days in order to process the appropriate claims and send out replacements in an efficient manner. • Do not discard the original shipment box or its packaging. • Do not return damaged items without notifying us first to obtain instructions. • Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.
All items must be received back within 30 days of date you received your order
to prevent a 10% restocking fee. No returns accepted 30 days beyond the
purchase date. Returns received without a copy of your order or incomplete or
without original packaging could slow down your replacement.
Instructions
• Please include a copy of the original sales order with your return.
• Please write down the reason for the return next to the item/s being
returned on the sales order.
• Write down if you want a replacement, store credit, or refund on the invoice.
• Carefully package and insure the merchandise to prevent damages. Always
keep your tracking number.
