1. Ship all over USA from New York by reliable shipping companies -- USPS, UPS, FEDEX, DHL, etc., and only to VERIFIED PAYPAL ADDRESS. Transport Delivery ETA. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.
2. International Buyers – Please Note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
3. Please check your shipping address carefully before checkout, it can't be changed if order completed.
4. Orders placed on weekend will be shipped within 2 days. Notification of shipment with tracking number will be sent to buyers.
5. Standard shipping: 2-7 business days
Expedited Shipping: 2-3 business days
One-day Shipping: 1 business day
International shipping: Varies
6. Ship within 1 business day once payment completed. Notification of shipment with tracking No. will be sent to buyer.
7. We offer discounts for combine shipping. Please contact us first if you need combine shipping, and an invoice with discount will be sent to you.
8. Please allow 5 business days for delivery to US destinations on any eBlueJay orders and 14 business days for delivery to any International destinations. We highly recommend our buyer choose priority/express mail for international delivery which is much more stable.
1. Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please reported within 5 days and return to us within 30 days from the delivery date for exchange or refund.
2. Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly
3. If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
4. We can’t receive the packages if buyer return by yourselves according to the address on shipping package. We won’t solve such case and buyer should responsible for the consequences.
5. It is IMPORTMENT to declare you package as “Product for Return” on the Customs Declaration Form
6. Warranty covers replacement or refund,contact us for warranty details.
7. All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought wrong model or wrong color or you no longer needed a item).
8. We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund, all return shipping fee should paid by the buyer unless item DOA.