On special orders, payment is required before the item is made.
All information obtained in the the messaging will be listed in your RESERVED listing of your item, for you to purchase. RESERVED Listings stay active for 7 days. After 7 days, if you have not purchased your RESERVED Listing, the item is listed for anyone to purchase. unless other arrangements have been made.
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INTERNATIONAL ORDERS: PLEASE MESSAGE ME FOR A QUOTE ON SHIPPING FOR ANY ITEM YOU WOULD LIKE TO PURCHASE.
Digital purchases: please be sure to check your invoice for download. It should also be sent to your email you provided to PayPal. If you have a prior invoice that you didn't paid, it will not show up in that invoice. Always check the one you paid.
Physical items will be shipped on or the next business day following receipt of payment. All of my items are shipped USPS, unless other arrangements are made prior to the purchase.
**Please note that there are no additional charges or surprise charges on shipping. What the shipping charge is in the listing is what you will be charged. No more. You may receive a refund if I find the shipping is less. I will also change the shipping charge on the item.
Items must be returned within 10 days of receiving the item. This can be checked by your tracking from the date it was delivered to you. I must be notified within 24 hours of receiving the item, that there is a problem. Buyer will be responsible for all shipping charges related to returns. I will not refund shipping prices. Please be sure that item is shipped back to us in the same condition you received it. Please allow up to 5 business days for refund after item is received.
No Refunds or Returns on custom made orders, such as Company Logo's, large quantity orders, or items with names on them.
I do not refund until item is in my possession. Always use tracking.
If an item arrives in damaged condition. If I cannot replace the item, I will issue a refund for the price of the item. This item does not have to be sent back.
Buyer is responsible for return shipping.
I do not accept returns on my PDF patterns, but feel free to contact me at any time with any questions about or problems with any pattern.
If you see a pattern and would like that item made for you, please message me. I will let you know what the cost of that finished item is. I will set up a reserved listing for your item. It usually takes 1-3 days to make an item unless otherwise discussed with you in messages. All info from messages will be posted in your private listing. Upon reading your listing, means you agree to everything by purchasing your reserved listing.
If you have any problems with your digital pdf download please contact me ASAP!